How to get a useful reply
The form does not send the message to a GetFixMyFile server. Submit opens your email app with the To, subject, and body filled in, addressed to support@getfixmyfile.com. You still have to press Send in that app. If no email app opens, copy the address and write the message yourself. We aim to reply within 24–48 business hours on business days. Weekends and Indian public holidays are not counted in that window.
Do not attach an Aadhaar PDF, a PAN, a passport scan, or a bank statement. The tools run in your browser and we cannot see the file that failed. A description is enough. For a portal error, name the site (SSC, UPSC, Passport Seva, a university, or a state board), the limit the notice printed (20 KB, 100 KB, 3.5×4.5 cm, or a PDF size), the browser, and the exact sentence the portal showed. “Photo upload failed” is not enough to tell a crop problem from a file-size problem.
What to include
- The page URL, for example https://getfixmyfile.com/pdf-to-jpg.
- What you expected and what happened, in two or three sentences.
- The file type and size (JPG, 2.4 MB) without sending the file.
- Phone or desktop, and the browser name. A screenshot of the error text helps; crop out personal details.
Example messages
Bug: “On /reduce-image-size-20kb in Chrome on Android, a 180 KB JPEG downloads as 24 KB and the SSC notice says 20 KB. I used the 20 KB chip.” That tells us the target and the result.
Passport Seva: “The booklet I have asks for 3.5×4.5 cm. The crop from /passport-photo-maker looks right on screen but the centre refused a home print. Do PSK appointments take the photo on site?” We will point you at the guide. We do not decide whether a centre accepts a print.
Business mail uses the same address with the subject starting [Business]. That covers a partnership or an advertising question. It is not a faster queue for a tool bug. Tool bugs stay on the support subject.
We do not recover a password you set on Protect PDF, we do not store a copy of a PDF you hashed or converted, and we do not file GST or income-tax returns. Finance pages are worksheets. For a rule on incometax.gov.in or passportindia.gov.in, the official site is the source. Write to us when the tool on this site disagrees with what its own page says it does.
A useful reply names the page and the next step. If the JPG from PDF to JPG is still over the portal cap, the reply will point at the 20 KB or 100 KB compressor rather than ask you to send the PDF. If a UUID, hash, or Base64 result looks wrong, paste the short input and the output you got. Do not paste a live password, PAN, or Aadhaar number. Those are not required to reproduce a formatting bug.